1. Eligible refund window
You may request cancellation and a refund within four (4) calendar days from the payment date only if the relevant service has not been activated, enabled, delivered, accessed or started. Both conditions must be satisfied.
A refund request may be considered only when it is submitted within 4 calendar days of payment AND the purchased service has not yet been activated or started, whichever condition occurs first.
2. When a service is considered activated or started
Activation or commencement includes, without limitation, membership activation, buyer-lead credits being enabled or used, contact details being unlocked, shipment-data access being enabled or used, advertising/campaign work commencing, listing enhancement being applied, design/development/SEO work commencing, a deliverable being supplied, or any other purchased benefit being made available or work being started.
3. Non-refundable situations
After four calendar days from payment, or once the service is activated/started (whichever happens first), the payment is non-refundable except where a refund is required by applicable law, a duplicate payment is confirmed, or EximFinder/Signal Bytes Technologies is unable to provide the purchased service and no reasonable alternative is accepted.
4. Third-party and consumed costs
Payment-gateway charges, taxes already deposited where non-recoverable, advertising spend, third-party subscriptions, domain/hosting purchases, external data charges or other costs already incurred specifically for the customer may be deducted or may be non-refundable to the extent permitted by law.
5. How to request a refund
Send a written request through the official support/contact channel with the payer name, invoice/payment reference, payment date, service purchased and reason for cancellation. The request date is the date on which EximFinder receives the complete request.
6. Approved refund processing
If approved, the refund will normally be initiated to the original payment method or another mutually agreed permitted method within a reasonable processing period. Bank/payment-gateway settlement times may apply.
7. Statutory rights
Nothing in this policy excludes a refund, remedy or right that cannot lawfully be excluded under applicable law. Where mandatory law gives a customer stronger rights, that law will prevail.
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This policy is intended to provide clear platform terms and should be read together with any applicable proposal, invoice, order form and mandatory law. Nothing on this page limits rights or obligations that cannot lawfully be excluded.